Terms & Conditions
KOLLECTIN TERMS OF SERVICE
Last Updated: February 1, 2025
Effective Date: Immediately Upon Posting
1. ACCEPTANCE OF TERMS
By accessing or using any part of Kollectin’s platform (including its websites, mobile apps, AI tools, or social interfaces), you agree to be bound by these Terms. Your continued use after changes constitutes acceptance of the updated Terms.
2. ELIGIBILITY & ACCOUNTS
2.1 Eligibility
You must be at least 18 years old or between 13–17 with verifiable parental consent. Businesses/entities must have an authorized representative accept these Terms.
2.2 Account Responsibilities
- You agree to provide accurate, complete, and updated information.
- You are responsible for maintaining the confidentiality of your account.
- Kollectin reserves the right to suspend or terminate accounts for fraudulent activity, breach of terms, or prolonged inactivity.
2.3 Non-Discrimination Policy
Kollectin complies with the California Unruh Civil Rights Act and prohibits discrimination based on protected categories, including race, gender identity, sexual orientation, religion, age, or disability.
3. PURCHASES & SUBSCRIPTIONS
3.1 Orders
- All products are fulfilled by independent brand partners or Kollectin.
- Secure payments are processed via Stripe.
- A 1–3% currency exchange adjustment fee may apply for international orders.
- Promotional codes are valid for one-time use by the intended recipient only.
- Misuse - including sharing, reselling, creating multiple accounts, or redeeming a code more than once beyond its intended value - may result in cancellation of orders, reversal of discounts, and account suspension.
- Items purchased using a promotional code or discount are not eligible for return or exchange unless the item is defective or incorrect, as determined by Kollectin.
- Kollectin reserves the right to modify or revoke any promotional code or discount offer at any time, for any reason, including suspected fraud or abuse. Revocation will not affect discounts already applied to completed purchases.
3.2 Returns & Refunds
- Try-On Period: Return unworn items within 5 business days of delivery.
- Unreturned Items: If the full box is not returned within the 5-day window and no purchase is confirmed, the total value of all unreturned items will be charged to your original payment method.
- Refunds: Processed to your original method within 14 business days.
- Exchanges: Permitted only for defective or incorrect items, as determined by Kollectin.
3.3 Subscription Services
Kollectin offers the following subscription plans for Clients and Stylists:
A separate on-demand styling fee may apply when a Stylist requests a Style Myself Box to be sent to their client. This fee is charged per box shipment, is non-refundable, but may be applied toward any item purchased from the box. By signing up for a Stylist account and initiating an order for a Style Myself Box, the Stylist expressly consents to these terms and agrees to adhere to all associated responsibilities and fees.
Client Plans
- Get Styled Plan: Curated boxes delivered monthly by a stylist. Includes a non-refundable styling fee and auto-renews unless canceled 24 hours before billing.
- Style Myself Plan: Lets clients choose their own try-on items from curated collections. Auto-renews monthly and follows the 5-day return window.
Stylist Store Plans
- Basic Store Plan: Enables stylists to sell Kollectin exclusive or partner products via a branded storefront with basic tools and analytics. Monthly or annual auto-renewing plan. Store fee waived for active Founding Stylists.
- Pro Store Plan: Offers advanced store features, premium tools, training. Monthly or annual auto-renewing plan.
General Subscription Policies
- Pre-Renewal Notices: Sent 3–7 days before renewals for annual plans or promotional trials.
- Cancellation: Subscribers may cancel anytime via the dashboard or by contacting hello@kollectin.com.
- Refunds: Styling fees are non-refundable. Subscription fees are non-refundable once a billing cycle has commenced.
- Account Access: Subscription access and platform features may be revoked or limited for unpaid balances or policy violations.
4. PAYMENTS
4.1 Accepted Methods
Stripe-enabled credit/debit cards only. No PayPal, crypto, checks, or direct bank transfers accepted.
4.2 Taxes & Duties
- Prices include sales taxes where noted.
- You are responsible for additional customs duties or local import taxes.
4.3 Billing Disputes
- Disputes must be submitted within 60 days of the charge date.
- Kollectin may temporarily withhold payments under investigation.
5. CONTENT & INTELLECTUAL PROPERTY
5.1 User Content
- You retain ownership of your uploaded content.
- You grant Kollectin a perpetual, royalty-free license to use, distribute, and promote said content on its platforms and marketing.
5.2 Prohibited Content
Hate speech, harassment, illegal activities, and infringement of third-party IP are strictly prohibited.
5.3 Kollectin IP
All content, logos, and trademarks are owned by POSNAP Inc. DBA KOLLECTIN. Unauthorized use is prohibited.
5.4 Non-Disparagement
- You agree not to make false or misleading factual statements about Kollectin or its partners.
- Genuine opinions are permitted.
- Violations may result in termination, removal of content, or legal recourse.
SOCIAL MEDIA & COMMUNITY GUIDELINES
6.1 Conduct
You must not use the platform to bully, harass, or misinform others. Kollectin may moderate, flag, or remove harmful content.
6.2 Influencer & Affiliate Disclosures
Influencers and affiliates must follow FTC guidelines, including the use of visible and appropriate disclosure tags (e.g., #ad, #partner).
6.3 Data Use
Your usage data may be used to personalize services. We do not sell your personal data without your consent, per CCPA.
7. AI TOOLS
7.1 Use & Ownership
- Content generated through prompts remains the property of the user.
- Kollectin disclaims liability for inaccuracies or biases in AI-generated outputs.
8. AFFILIATE PROGRAM
8.1 Eligibility
Sites promoting violence, hate, or adult content are ineligible.
8.2 Transparency
Affiliates must follow FTC disclosure rules on all marketing materials.
8.3 Commission Rules
- Earnings are paid after any applicable return period expires.
- Self-referrals and fraudulent activity will void commissions.
- Affiliate Policy must be adhered to at all times.
9. INDEPENDENT STYLIST TERMS
9.1 Role Classification
Stylists are independent contractors, not employees. They control their schedules and how they market. This classification is designed to comply with California’s AB5 ABC Test.
9.2 Commission Payments
Commissions are disbursed after the end of return eligibility periods and may take up to 5 to 10 business days to process.
9.3 Termination
Kollectin reserves the right to suspend or terminate a Stylist’s account at any time for:
- Fraudulent activity or violation of Kollectin’s policies
- Repeated customer complaints or chargebacks related to the Stylist’s behavior or marketing practices
- Failure to resolve any client-linked unpaid balances, chargebacks, or disputes that result in financial liability to Kollectin
- Misuse of the platform, including manipulating the commission system or engaging in unethical sales tactics
- Failure to maintain active engagement or account activity over an extended period
Stylists are responsible for the financial obligations of their referred clients when those obligations are tied to commission payouts or platform liabilities. Kollectin reserves the right to withhold commissions, deactivate storefronts, or terminate accounts in such cases.
10. LIABILITY & DISPUTE RESOLUTION
10.1 Limitation of Liability
Kollectin’s total liability is limited to the greater of $100 or the fees you paid in the last 6 months. This does not include injury, fraud, or willful misconduct.
10.2 Arbitration & Governing Law
- All disputes shall be resolved via binding arbitration in California, under AAA rules.
- Class action lawsuits are waived.
- You may opt-out of arbitration within 30 days of accepting these Terms by emailing hello@kollectin.com with “Arbitration Opt-Out” in the subject line.
11. PRIVACY & DATA RIGHTS
Kollectin adheres to the California Consumer Privacy Act (CCPA). You may access, request deletion of, or opt-out of your personal data usage through our Privacy Policy.
12. UPDATES & CONTACT INFORMATION
We will notify users of material updates via email or platform notifications.
Contact Info:
Kollectin / POSNAP Inc.
2112 Chestnut Street, Alhambra, CA 91803
Email: hello@kollectin.com
Phone: (626) 433-8879
Linked Policies: