Privacy Policy

When you shop on or subscribe to KOLLECTIN, we obtain information from you in order to complete your transaction. This may include your name, address, date of birth, telephone number, e-mail address and credit card number. We also retain details of your product purchases and transactions with us. To improve our App, we may collect non-personal information about how users navigate through the App. For Reward Bling redemption, we may require you to submit your social security number and banking information for tax and transfer purposes.

USE OF PERSONAL INFORMATION

We at KOLLECTIN understand the importance of privacy and your personal information. We will only use your information to help provide you with a great shopping experience. The information we collect will be used to process your purchase transactions and to contact you for promotional purposes. We will not share your personal information with anyone other than third parties that perform services for us such as order fulfillment and shipping, e-mail distributions, investigating fraudulent activity, tax reporting, money transfer, analyzing customer data and providing customer service.

PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

When you create an account, we collect your name, email address, encrypted password, date of birth.

When you make an order through the services, we or our third-party payment provider will collect payment detail, shipping and billing information, and what products you brought to process the transaction.
When you claim to return items, we collect the information about the items and the reasons for your return.
When you create a store, we store what items you selected for your store to sell.
When you post a feed or leave a message on posts, we may use these opinions in the legitimate interests of addressing your queries, issues, and concerns and improving our products and services.
We use a referral system if any user signs up through the invite code you provided, we record this relationship between you and that user.

If you upload photos to your store, we keep these photos so other user can view these items in your store with your photos.
When use AR experience, or share a photo through AR experience mode, we store these photos for you to download.
With our earning bling system, you can convert the blings into cash and redeem it. You will need to provide your name, address, social security number, bank account number, and bank routing number to our third-party payment provider stripe to proceed. we do not keep those data at this procedure.
If you choose to connect an account on a social network, such as Facebook, Google to your account you are consenting to us collecting personal information from the social network in accordance with your privacy settings on that social network. The connected social network may provide us with information such as your name, Facebook id, Twitter handle, profile picture, gender, username, user ID, age or age range, language, country, friends list, follower list, and any other information you have agreed it can share. We will not post to your social network or to your friends, followers, or contacts without your consent.
We use payment service provider Stripe to process a credit card payment, we do not process, record, or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to Stripe’s Privacy Policy.

YOUR RIGHTS

Right to request correction of your information: You may ask us to make any necessary changes to ensure that the data we hold about you is accurate and kept up to date. Please keep us informed if your personal information changes during your relationship with us.
Right to request the erasure of your information: In certain circumstances, you may also ask us to erase personal information relating to you. We may not always be able to comply with your request for specific legal reasons which will be notified to you, if applicable, at the time of your request. You can exercise your right to delete certain personal information about you by closing your account with us.
Right to withdraw consent: Where we are relying on your consent to process your personal information you may withdraw this consent at any time (which you can do by changing the settings in your mobile device in relation to location data or by changing the privacy settings on your social networks in relation to information we collect from those networks).
Right to opt-out of behavioral analytics: If you do not want us to conduct behavioral analytics for the purposes of our internal algorithm used to display relevant sellers and items to you or to display your items to the most relevant potential buyers, you must close your account and cease using our Service. This is because it is essential for us to suggest the right items and sellers to you and to display your items to the right buyers which we can only do by learning about your tastes and preferences and the types of products you list.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us. We may need to request specific information from you when you exercise your rights to confirm your identity and to speed up our response. We may not be able to fulfill your request if we are not able to identify you.
Most of the personal information we hold about you is either available directly from viewing your account and looking back over your own activities or is available from the social networks that you have connected to our Service. If you think that there is other personal information which you think we hold, please contact us. Please provide as much information as you can about the personal information you are looking for and we will be happy to try and help you find it.

COOKIES & IP ADDRESSES

A "cookie" is a data file stored by your mobile phone on your mobile phone’s drive. It allows us to recognize your mobile device or computer (but not specifically who is using it) upon entering our App by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. We use cookies to keep track of what you have in your shopping cart and to remember you when you return to the App as well as to identify the pages you click on during your visit to our site. We use this information to improve our site design, customer service, and special promotions. You can disable cookies on your mobile device or computer by indicating this in the preferences or options menus in your browser or mobile phone setting. However, it is possible that some parts of our web site will not operate correctly if you disable cookies.

USE OF INFORMATION FROM APPLE'S TRUEDEPTH API

KOLLECTIN App on iOS uses the TrueDepth API technology that has face recognition and the ability to collect information used to achieve face tracking to realize the AR experience of outfitting accessories (a.k.a. the Xperience mode). We only use this technology when you turn on the function, and the information collected is processed in real time for delivering and improving the feature only. This information is not saved on our servers or shared with any third parties.

CHILDREN UNDER 13

Children under the age of 13 may not provide any personal information to us. KOLLECTIN is not directed at children and does not knowingly collect information from children under the age of 13.

Messaging Terms & Conditions

Kollectin | Kollectin | 2112 Chestnut St Alhambra CA US 91803-1401

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Kollectin for Kollectin. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Kollectin. Kollectin reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Kollectin also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Kollectin again, just sign up as you did the first time and Kollectin will start sending messages to you again.

Info

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at hello@kollectin.com.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at hello@kollectin.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our [Link to SMS privacy policy].

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes