RETURN POLICY: REGULAR | PRESALE ORDERS

REGULAR ORDER RETURNS 

• Item returns must be requested within 21 days of purchase date
• Items must be shipped back to us within 5 business days from the return requested date
• Items must not be worn, altered, or washed 
• Items must include all tags attached (if applicable) and be returned in original packaging 
• Item exchange requests must follow the same process as the return request process 
• Shipping charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from the return 
• If a return label is requested, there will be a $4.99 charge 

PRESALE ORDER RETURNS 

• Item returns must be requested to us within 21 days of shipping order date.
• Presale order may be canceled at anytime, until the processed shipping date
• Item must be shipped back to us within 5 business days from the return requested date.
• Item must not be worn, altered, or washed 
• Item must include all tags attached (if applicable) and be returned in original packaging 
• Item exchange requests must follow the same process as the return request process
• Shipping charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from the return.
• If a return label is requested, there will be a $4.99 charge 

REFUNDS & PROCESSING TIME 

Once your package is received by Kollectin within the specified timeframe, we will process your refund to the original form of payment. This process can take up to 5 business days from the time we receive your package. We will notify you via email once the transaction has been processed.

Please note that your banking institution may require additional processing time once they receive the refund information from Kollectin.