RETURNING A REGULAR ORDER
Please refer to our Return Policy page for details, and submit a return request on your App
- Sign into the App and click ME
- Click MY ORDERS
- If you're on a Store’s webpage, open the main menu in the upper left hand corner and click SIGN IN. After signing in, go to the main menu and click MY ORDERS
- Find the order you want to return
- Click REFUND
- Check the items you want to return and select the quantity
- After selecting the items, choose a reason for your return from the dropdown menu
- Click SUBMIT. You’ll receive a return shipping label via email within 2-3 days (please note there will be a $8.49 charge for the label if the return was requested by you.)
- Print the shipping label and attach it to your package
- Drop the package at any USPS location.
- Your return will be credited within 5-7 business days.
Note: This return tutorial only applies to regular orders placed on the Kollectin App, via the web or shared shopping cart orders. To return items from a KOL BOX order, see KOL BOX: HOW TO RETURN ORDER