Pause or Cancel My Get Styled Plan

Step-by-Step Guide toPause or Cancel your Get Styled Plan

1. Currently Available on iOS Only

   Clients using iPhones can access this by navigating to:
   Kollectin App > Me > My Settings > My Business > Manage Plan

2. For Android Clients

   If your clients are on Android, they can email stylistsupport@kollectin.com and our team will manually pause or cancel their subscription on their behalf.

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   Feature Highlights:

   • Available for monthly plans only:
     – Get Styled Plan
     – Style Myself Plan
   • Not available for annual plans
   • You may pause your plan for 1 month at a time
   • The plan will automatically resume with the next billing cycle
   • The pause must be made at least 5 days before the next billing date
   • When a Get Styled Plan is paused, stylists will not be able to send boxes to that client until the plan is resumed
3. PS: If you are on Android, or experienced issues cancelled with the above steps, please contact hello@kollectin.com and we can manually pause or cancel for you.

🔐 Need to Reset Your Password?

1. Go to: Kollectin Plan Page
2. Scroll down and click “Get Started”
3. On the login screen, enter the email you used to sign up for Kollectin.
4. Click “FORGOT PASSWORD” below the password box.
5. On the next screen, re-enter your email and click “SEND RESET INSTRUCTIONS.”
6. Wait a few minutes for your reset email. (📧 Avoid clicking multiple times—only one email is needed otherwise it will reset again!)
7. Open the reset email and click the link to update your password.
8. Return to the Plan Page, and repeat the steps to cancel your current plan.

📲 After Cancelling

Once your cancellation is complete, your Get Styled Plan will no longer renew. You may continue to shop plus share & earn rewards in the Kollectin App.